Frequently asked questions

Why Vnelli?


To add a new question go to app settings and press "Manage Questions" button.




How long will it take to recieve my order?


Yes! To add a picture follow these simple steps:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a picture to
  4. When editing your answer, click on the picture icon and then add an image from your library




What shipping carriers do you use?


Yes! Users can add video from YouTube or Vimeo with ease:

  1. Enter App Settings
  2. Click the "Manage Questions" button
  3. Click on the question you would like to attach a video to
  4. When editing your answer, click on the video icon and then paste the YouTube or Vimeo video URL
  5. That's it! A thumbnail of your video will appear in answer text box




How can I track my order?


The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.




Entering a discount/code?





Where's my package?





Where can I get more information?


If you have more question, comments, or concerns we can be reached at vnellicocreators@gmail.com or check out our Vnelli Page where you can message us instantly!!! We'd love to hear from you!




Contact us?


we'd love to hear from you! Let us know if you have questions, comments, or concerns by emailing us@vnellicocreators@gmail.com. Please allow up to two business days for a response! Thank You for your feedback!





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@2018 by VNELLI. LLC.